Hi, I need to cancel my subscription. Of course. Can I help with that? Hi, I need to cancel my subscription. Of course, sir, I can help you with that. First of all, may I ask you the reason for cancelling? Sometimes what happens, we can troubleshoot the issues or we can also offer you alternatives. So just to be on the protective side, on the safer side, I would like to ask you, why are you cancelling it? Honestly, I'm not just using it and it's much more than I thought I would. I need to get cut back on the expenses too. Well, that's completely understandable, sir. Would you be willing to consider pausing your subscription instead of cancelling it? That way you can reactivate easily when things change without losing your preferences. Ah, oh, I hadn't thought about that. How long can I pause it for? Well, sir, we offer flexible pause options typically to... Well, sir, we offer flexible pause options typically up to three months. Would that be a good time frame for you? Ah, yeah, that sounds like a wise idea. Instead of cancelling, I would like to pause it for three months and then see if things change. Why not? I would like to continue it. Well, great, sir. That's what we expect from you. Great. Have a great day ahead. You too. Bye-bye. Listen, I'm pretty disappointed with my recent experience. I sincerely apologize for the frustration caused, sir. Let me see what I can do to make this thing right. Can you please give me a few details of the transaction?


Hi, I need to cancel my subscription. Of course, sir, I can help you with that. First of all, may I ask you the reason for cancelling? Sometimes what happens, we can troubleshoot the issues or we can also offer you alternatives. So just to be on the protective side, on the safer side, I would like to ask you, why are you cancelling it? Honestly, I'm not just using it and it's much more than I thought I would. I need to get cut back on the expenses too. Well, that's completely understandable, sir. Would you be willing to consider pausing your subscription instead of cancelling it? That way you can reactivate easily when things change without losing your preferences. Ah, oh, I hadn't thought about that. How long can I pause it for? Well, sir, we offer flexible pause options typically to... Well, sir, we offer flexible pause options typically up to three months. Would that be a good time frame for you? Ah, yeah, that sounds like a wise idea. Instead of cancelling, I would like to pause it for three months and then see if things change. Why not? I would like to continue it. Well, great, sir. That's what we expect from you. Great. Have a great day ahead. You too. Bye-bye. Listen, I'm pretty disappointed with my recent experience. I sincerely apologize for the frustration caused, sir. Let me see what I can do to make this thing right. Can you please give me a few details of the transaction? Yeah, sure. Thank you. I'm working on your solution, sir.


Listen, I'm pretty disappointed with my recent experience. I sincerely apologize for the frustration caused, sir. Let me see what I can do to make this thing right. Can you please give me a few details of the transaction? Yeah, sure. Thank you. I'm working on your solution, sir. Hi, I recently bought your product and I'm having great trouble setting it up. Hello, sir. Absolutely, I can help you out with that. Can you please tell me your name and your order number?


Yeah, sure. Thank you. I'm working on your solution, sir. Hi, I recently bought your product and I'm having great trouble setting it up. Hello, sir. Absolutely, I can help you out with that. Can you please tell me your name and your order number? My name is Sarah Peterson and my order number is 123456. Thanks, Sarah. Could you explain the specific issue you're having? Sure. When I tried to, you know, fix this thing to the electricity board, it just doesn't work. Okay, let's troubleshoot. Can you please try the following steps? Okay, I can do that. All right. First of all, put it in a safer place, which is dry, and make sure that it is away from the electric board. Do that and tell me whether it still works or not.


Hi, I recently bought your product and I'm having great trouble setting it up. Hello, sir. Absolutely, I can help you out with that. Can you please tell me your name and your order number? My name is Sarah Peterson and my order number is 123456. Thanks, Sarah. Could you explain the specific issue you're having? Sure. When I tried to, you know, fix this thing to the electricity board, it just doesn't work. Okay, let's troubleshoot. Can you please try the following steps? Okay, I can do that. All right. First of all, put it in a safer place, which is dry, and make sure that it is away from the electric board. Do that and tell me whether it still works or not. Oh, that did. Thank you. Well, great. Well, is there anything else I can help you out with today? No, that's all. Thank you very much. You're welcome. Please don't hesitate to reach out if you have any questions. Thank you. Hi, I have a question about my last bill. There seems to be, you know, a charge. You know, I think I've been charged much more. Hi, I have a question about my last bill. There seems to be charge which I don't recognize. Well, of course, sir. Let me take a look. Could you please provide me with your name and your account number? Hell, why, my name is John Smith and my account number is 987654. Thanks, John. I see the charge. Let me explain what that is. So, you have been charged extra for the special subscription which you wanted to come on board with. And I believe the charges are for the extra channels which you have subscribed to. Ah, I understand now. Well, thank you so much for clarifying. You're welcome. Thank you. You're welcome. Thank you. You're welcome. Is there anything I can do to assist you? No, I think that'll be help. That was quite a help and good you told me everything in detail. Well, sir, that's my pleasure. Have a great day ahead. All right. My internet speed seems, yeah, I don't know. It's gone for a toss. Well, sir, there might be, if you can be more specific, could you try a different movie or TV show to see if the problem persists? Actually, yeah, other shows load without an issue, but this one. But that's what I mean. Well, it sounds like an issue with the Outsider file specifically. I'm going to report this to our technical team. In the meantime, sir, is there anything else you would like me to help you with? No. No? No. No? No? No? No? No? No? No. No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No?


My name is Sarah Peterson and my order number is 123456. Thanks, Sarah. Could you explain the specific issue you're having? Sure. When I tried to, you know, fix this thing to the electricity board, it just doesn't work. Okay, let's troubleshoot. Can you please try the following steps? Okay, I can do that. All right. First of all, put it in a safer place, which is dry, and make sure that it is away from the electric board. Do that and tell me whether it still works or not. Oh, that did. Thank you. Well, great. Well, is there anything else I can help you out with today? No, that's all. Thank you very much. You're welcome. Please don't hesitate to reach out if you have any questions. Thank you. Hi, I have a question about my last bill. There seems to be, you know, a charge. You know, I think I've been charged much more. Hi, I have a question about my last bill. There seems to be charge which I don't recognize. Well, of course, sir. Let me take a look. Could you please provide me with your name and your account number? Hell, why, my name is John Smith and my account number is 987654. Thanks, John. I see the charge. Let me explain what that is. So, you have been charged extra for the special subscription which you wanted to come on board with. And I believe the charges are for the extra channels which you have subscribed to. Ah, I understand now. Well, thank you so much for clarifying. You're welcome. Thank you. You're welcome. Thank you. You're welcome. Is there anything I can do to assist you? No, I think that'll be help. That was quite a help and good you told me everything in detail. Well, sir, that's my pleasure. Have a great day ahead. All right. My internet speed seems, yeah, I don't know. It's gone for a toss. Well, sir, there might be, if you can be more specific, could you try a different movie or TV show to see if the problem persists? Actually, yeah, other shows load without an issue, but this one. But that's what I mean. Well, it sounds like an issue with the Outsider file specifically. I'm going to report this to our technical team. In the meantime, sir, is there anything else you would like me to help you with? No. No? No. No? No? No? No? No? No? No. No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? Not for now, but thank you very much. When you do think the movie might be fixed, could somebody from your company inform us? Unfortunately, I don't have an exact time frame for that, sir. These things can take some hours or occasionally a day or two. I'd recommend checking back tomorrow. Well, in today's case, I would like to apologize for the inconvenience caused. All right, no problem. I understand. Thanks for your help. You're welcome, and please don't hesitate to contact us again.


Oh, that did. Thank you. Well, great. Well, is there anything else I can help you out with today? No, that's all. Thank you very much. You're welcome. Please don't hesitate to reach out if you have any questions. Thank you. Hi, I have a question about my last bill. There seems to be, you know, a charge. You know, I think I've been charged much more. Hi, I have a question about my last bill. There seems to be charge which I don't recognize. Well, of course, sir. Let me take a look. Could you please provide me with your name and your account number? Hell, why, my name is John Smith and my account number is 987654. Thanks, John. I see the charge. Let me explain what that is. So, you have been charged extra for the special subscription which you wanted to come on board with. And I believe the charges are for the extra channels which you have subscribed to. Ah, I understand now. Well, thank you so much for clarifying. You're welcome. Thank you. You're welcome. Thank you. You're welcome. Is there anything I can do to assist you? No, I think that'll be help. That was quite a help and good you told me everything in detail. Well, sir, that's my pleasure. Have a great day ahead. All right. My internet speed seems, yeah, I don't know. It's gone for a toss. Well, sir, there might be, if you can be more specific, could you try a different movie or TV show to see if the problem persists? Actually, yeah, other shows load without an issue, but this one. But that's what I mean. Well, it sounds like an issue with the Outsider file specifically. I'm going to report this to our technical team. In the meantime, sir, is there anything else you would like me to help you with? No. No? No. No? No? No? No? No? No? No. No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? No? Not for now, but thank you very much. When you do think the movie might be fixed, could somebody from your company inform us? Unfortunately, I don't have an exact time frame for that, sir. These things can take some hours or occasionally a day or two. I'd recommend checking back tomorrow. Well, in today's case, I would like to apologize for the inconvenience caused. All right, no problem. I understand. Thanks for your help. You're welcome, and please don't hesitate to contact us again. If the issue remains unresolved, or if you have any other questions or queries in future, I'm just a call of it. No problem. Thank you. Bye-bye.


Not for now, but thank you very much. When you do think the movie might be fixed, could somebody from your company inform us? Unfortunately, I don't have an exact time frame for that, sir. These things can take some hours or occasionally a day or two. I'd recommend checking back tomorrow. Well, in today's case, I would like to apologize for the inconvenience caused. All right, no problem. I understand. Thanks for your help. You're welcome, and please don't hesitate to contact us again. If the issue remains unresolved, or if you have any other questions or queries in future, I'm just a call of it. No problem. Thank you. Bye-bye. Hello, I'm calling about an order I placed. It was supposed to arrive yesterday, but it's still showing as delayed. Well, I'm sorry to hear that. Can you provide me with your order number, please? Yes, sure. It's 123456. Thank you. Well, I see your order here. It looks like there was an unexpected delay in the shipping process. I sincerely apologize for the inconvenience, sir. Let me see what I can do.


If the issue remains unresolved, or if you have any other questions or queries in future, I'm just a call of it. No problem. Thank you. Bye-bye. Hello, I'm calling about an order I placed. It was supposed to arrive yesterday, but it's still showing as delayed. Well, I'm sorry to hear that. Can you provide me with your order number, please? Yes, sure. It's 123456. Thank you. Well, I see your order here. It looks like there was an unexpected delay in the shipping process. I sincerely apologize for the inconvenience, sir. Let me see what I can do. I have a few options. Would you prefer a refund or would you like me to make sure that the item is reshipped with the expedited delivery? I'd rather get the item. I don't want the refund. So reshipping with faster delivery would be great, but I'm not sure how long will it take. No problem, sir. Absolutely. I'm updating your order for expedited shipping now. You should receive it very shortly, probably in the next two to three days. To make up for this trouble, let me also apply a small credit to your account.


Hello, I'm calling about an order I placed. It was supposed to arrive yesterday, but it's still showing as delayed. Well, I'm sorry to hear that. Can you provide me with your order number, please? Yes, sure. It's 123456. Thank you. Well, I see your order here. It looks like there was an unexpected delay in the shipping process. I sincerely apologize for the inconvenience, sir. Let me see what I can do. I have a few options. Would you prefer a refund or would you like me to make sure that the item is reshipped with the expedited delivery? I'd rather get the item. I don't want the refund. So reshipping with faster delivery would be great, but I'm not sure how long will it take. No problem, sir. Absolutely. I'm updating your order for expedited shipping now. You should receive it very shortly, probably in the next two to three days. To make up for this trouble, let me also apply a small credit to your account. Hello, I'm calling about my most recent bill. It seems way higher than the usual.


I have a few options. Would you prefer a refund or would you like me to make sure that the item is reshipped with the expedited delivery? I'd rather get the item. I don't want the refund. So reshipping with faster delivery would be great, but I'm not sure how long will it take. No problem, sir. Absolutely. I'm updating your order for expedited shipping now. You should receive it very shortly, probably in the next two to three days. To make up for this trouble, let me also apply a small credit to your account. Hello, I'm calling about my most recent bill. It seems way higher than the usual. Absolutely. I can help you with that. Can you please provide your account number or name or your address? My name is Sarah Martins and the account number is 123456. Well, thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service you don't sign up for.


Hello, I'm calling about my most recent bill. It seems way higher than the usual. Absolutely. I can help you with that. Can you please provide your account number or name or your address? My name is Sarah Martins and the account number is 123456. Well, thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service you don't sign up for. I'll remove the charges and issue a refund right away. You should see a reflected amount and difference in the costing in the next three to five business days. Fantastic. Thank you so much for sorting it out so quickly. Not a problem, ma'am. Is there anything else I can assist you with today? No, that's all. Thank you. Have a great day. You too, ma'am. Bye-bye.


Absolutely. I can help you with that. Can you please provide your account number or name or your address? My name is Sarah Martins and the account number is 123456. Well, thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service you don't sign up for. I'll remove the charges and issue a refund right away. You should see a reflected amount and difference in the costing in the next three to five business days. Fantastic. Thank you so much for sorting it out so quickly. Not a problem, ma'am. Is there anything else I can assist you with today? No, that's all. Thank you. Have a great day. You too, ma'am. Bye-bye. Hi, I recently bought your smart speaker and I'm having trouble in setting it up. No problem, sir. Let's troubleshoot it. Can you describe the exact issue you're facing? It won't connect to my Wi-Fi and I keep getting these error messages. Well, okay, no problem. Let's go through a few steps. First, could you confirm your Wi-Fi network name and password are correct?


I'll remove the charges and issue a refund right away. You should see a reflected amount and difference in the costing in the next three to five business days. Fantastic. Thank you so much for sorting it out so quickly. Not a problem, ma'am. Is there anything else I can assist you with today? No, that's all. Thank you. Have a great day. You too, ma'am. Bye-bye. Hi, I recently bought your smart speaker and I'm having trouble in setting it up. No problem, sir. Let's troubleshoot it. Can you describe the exact issue you're facing? It won't connect to my Wi-Fi and I keep getting these error messages. Well, okay, no problem. Let's go through a few steps. First, could you confirm your Wi-Fi network name and password are correct? Yes, absolutely. Definitely. Yes. Check. Great, sir. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. I'm still connecting. Let me see. Hmm. Okay. There might be a compatibility issue. Could you provide me with the model and...


Hi, I recently bought your smart speaker and I'm having trouble in setting it up. No problem, sir. Let's troubleshoot it. Can you describe the exact issue you're facing? It won't connect to my Wi-Fi and I keep getting these error messages. Well, okay, no problem. Let's go through a few steps. First, could you confirm your Wi-Fi network name and password are correct? Yes, absolutely. Definitely. Yes. Check. Great, sir. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. I'm still connecting. Let me see. Hmm. Okay. There might be a compatibility issue. Could you provide me with the model and... Could you provide me with the model name and your router details? I placed an order a week ago and tracking says it's still pending. I need to know why isn't the order reached yet and it's still showing it's on Friday. Well, I'm sorry for the inconvenience, Courser. We'll look into the matter. Well, I see that your order has been delayed due to bad weather in that area. Well, here I can give you two options. One is if you want a complete refund, we can process that. Or if you want me to reship it to your place, well, we can do that. That might take a day or two extra, but we will make a point to ship it to your house. What would you like to have? Well, I think refund should be fine because I don't think, you know, the purpose will be solved by the time it comes here. So I think you can go ahead and give me the refund. Well, absolutely, sir. Well, let me take a couple of details from your side. Your name is already here and with your account number, I can see all the details. The refund will... The request for the refund has been processed and you should get... You should see the difference in the next building address. Thank you so much. Have a great day ahead.


Yes, absolutely. Definitely. Yes. Check. Great, sir. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. I'm still connecting. Let me see. Hmm. Okay. There might be a compatibility issue. Could you provide me with the model and... Could you provide me with the model name and your router details? I placed an order a week ago and tracking says it's still pending. I need to know why isn't the order reached yet and it's still showing it's on Friday. Well, I'm sorry for the inconvenience, Courser. We'll look into the matter. Well, I see that your order has been delayed due to bad weather in that area. Well, here I can give you two options. One is if you want a complete refund, we can process that. Or if you want me to reship it to your place, well, we can do that. That might take a day or two extra, but we will make a point to ship it to your house. What would you like to have? Well, I think refund should be fine because I don't think, you know, the purpose will be solved by the time it comes here. So I think you can go ahead and give me the refund. Well, absolutely, sir. Well, let me take a couple of details from your side. Your name is already here and with your account number, I can see all the details. The refund will... The request for the refund has been processed and you should get... You should see the difference in the next building address. Thank you so much. Have a great day ahead. Hi, I'm calling about my order, number 1234. It's been a week and it still hasn't arrived. I was wondering if you could tell me where is it? Hi there, sir. Thank you for contacting. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference? Yes, it's Sarah Johns and I've already given you my order number. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment of your warehouse. However, I see it how now it's been processed and it's on the way of the expedited shipping. You should receive it in the next two to three business days. Would you like me to process the same or you would like to apply for a refund? Expedited shipping? What is that? That's good, but I would rather go for the product. But is there any hassle? I needed that for a party on the weekend. Would that be reaching us by weekend?


Could you provide me with the model name and your router details? I placed an order a week ago and tracking says it's still pending. I need to know why isn't the order reached yet and it's still showing it's on Friday. Well, I'm sorry for the inconvenience, Courser. We'll look into the matter. Well, I see that your order has been delayed due to bad weather in that area. Well, here I can give you two options. One is if you want a complete refund, we can process that. Or if you want me to reship it to your place, well, we can do that. That might take a day or two extra, but we will make a point to ship it to your house. What would you like to have? Well, I think refund should be fine because I don't think, you know, the purpose will be solved by the time it comes here. So I think you can go ahead and give me the refund. Well, absolutely, sir. Well, let me take a couple of details from your side. Your name is already here and with your account number, I can see all the details. The refund will... The request for the refund has been processed and you should get... You should see the difference in the next building address. Thank you so much. Have a great day ahead. Hi, I'm calling about my order, number 1234. It's been a week and it still hasn't arrived. I was wondering if you could tell me where is it? Hi there, sir. Thank you for contacting. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference? Yes, it's Sarah Johns and I've already given you my order number. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment of your warehouse. However, I see it how now it's been processed and it's on the way of the expedited shipping. You should receive it in the next two to three business days. Would you like me to process the same or you would like to apply for a refund? Expedited shipping? What is that? That's good, but I would rather go for the product. But is there any hassle? I needed that for a party on the weekend. Would that be reaching us by weekend? I completely understand your frustration, and I'm sure it'll reach by that time. Is there anything I can offer to compensate for the inconvenience? We can provide you with a discount code for your next purchase. A discount code would be nice. Thank you so much. Absolutely. I've mailed you a code for 15% off your next order. In the meantime, I can also email you the tracking information for your current order, so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today?


Hi, I'm calling about my order, number 1234. It's been a week and it still hasn't arrived. I was wondering if you could tell me where is it? Hi there, sir. Thank you for contacting. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference? Yes, it's Sarah Johns and I've already given you my order number. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment of your warehouse. However, I see it how now it's been processed and it's on the way of the expedited shipping. You should receive it in the next two to three business days. Would you like me to process the same or you would like to apply for a refund? Expedited shipping? What is that? That's good, but I would rather go for the product. But is there any hassle? I needed that for a party on the weekend. Would that be reaching us by weekend? I completely understand your frustration, and I'm sure it'll reach by that time. Is there anything I can offer to compensate for the inconvenience? We can provide you with a discount code for your next purchase. A discount code would be nice. Thank you so much. Absolutely. I've mailed you a code for 15% off your next order. In the meantime, I can also email you the tracking information for your current order, so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today? Hi, I'm interested in your new fitness tracker, but I'm confused about the features. Does it track my heart rate? Will that be able to tell my calories count and everything? Well, hello, sir. Thanks for your interest in our new Fit Active tracker. Yes, it does track your heart rate continuously throughout the day and during workouts. Great. But on the product page, it says water resistance. Does that mean it's waterproof? That's a good question. The Fit Active tracker is a water resistant, meaning it can withstand splashes and sweat. However, it's not recommended for submerging in water for extended periods.


I completely understand your frustration, and I'm sure it'll reach by that time. Is there anything I can offer to compensate for the inconvenience? We can provide you with a discount code for your next purchase. A discount code would be nice. Thank you so much. Absolutely. I've mailed you a code for 15% off your next order. In the meantime, I can also email you the tracking information for your current order, so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today? Hi, I'm interested in your new fitness tracker, but I'm confused about the features. Does it track my heart rate? Will that be able to tell my calories count and everything? Well, hello, sir. Thanks for your interest in our new Fit Active tracker. Yes, it does track your heart rate continuously throughout the day and during workouts. Great. But on the product page, it says water resistance. Does that mean it's waterproof? That's a good question. The Fit Active tracker is a water resistant, meaning it can withstand splashes and sweat. However, it's not recommended for submerging in water for extended periods. Dear John Smith, Thank you for contacting XYZ Company Customer Service. We apologize for the inconvenience caused by the faulty headphones. We can definitely help you with a replacement. To expedite the process, we can send you a new pair of noise-canceling headphones right away. You don't need to return the faulty ones until you receive the replacement. We have already processed a new order, which is order number 1234. 4. Attach is the copy for the same, for the headphones and you should receive them within 2-3 business days. A prepaid shipping label for returning the faulty headphones is also included in this email. Simply pack the original headphones securely in the original packaging and attach the label for a hassle-free return. We appreciate your patience and understanding. In the meantime, if you have any further questions, please don't hesitate to reply this email. Sincerely, Rohan Patule


Hi, I'm interested in your new fitness tracker, but I'm confused about the features. Does it track my heart rate? Will that be able to tell my calories count and everything? Well, hello, sir. Thanks for your interest in our new Fit Active tracker. Yes, it does track your heart rate continuously throughout the day and during workouts. Great. But on the product page, it says water resistance. Does that mean it's waterproof? That's a good question. The Fit Active tracker is a water resistant, meaning it can withstand splashes and sweat. However, it's not recommended for submerging in water for extended periods. Dear John Smith, Thank you for contacting XYZ Company Customer Service. We apologize for the inconvenience caused by the faulty headphones. We can definitely help you with a replacement. To expedite the process, we can send you a new pair of noise-canceling headphones right away. You don't need to return the faulty ones until you receive the replacement. We have already processed a new order, which is order number 1234. 4. Attach is the copy for the same, for the headphones and you should receive them within 2-3 business days. A prepaid shipping label for returning the faulty headphones is also included in this email. Simply pack the original headphones securely in the original packaging and attach the label for a hassle-free return. We appreciate your patience and understanding. In the meantime, if you have any further questions, please don't hesitate to reply this email. Sincerely, Rohan Patule Hi, I'm calling because I'm having a major problem with your, this software, XYZ software. I'm not sure about the program and I'm in the middle of a project and suddenly everything froze. Hi there, thank you for contacting. Technical support.


Dear John Smith, Thank you for contacting XYZ Company Customer Service. We apologize for the inconvenience caused by the faulty headphones. We can definitely help you with a replacement. To expedite the process, we can send you a new pair of noise-canceling headphones right away. You don't need to return the faulty ones until you receive the replacement. We have already processed a new order, which is order number 1234. 4. Attach is the copy for the same, for the headphones and you should receive them within 2-3 business days. A prepaid shipping label for returning the faulty headphones is also included in this email. Simply pack the original headphones securely in the original packaging and attach the label for a hassle-free return. We appreciate your patience and understanding. In the meantime, if you have any further questions, please don't hesitate to reply this email. Sincerely, Rohan Patule Hi, I'm calling because I'm having a major problem with your, this software, XYZ software. I'm not sure about the program and I'm in the middle of a project and suddenly everything froze. Hi there, thank you for contacting. Technical support. I understand the situation can be stressful. Can I get your full name and your reference number, sir? Well, it's David Lee. The program just crashed and I lost a lot of work on it. And I would want a solution for the same. Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Yes, I did that several times, but it keeps freezing on the spot. All right. Is the program giving you any error messages? No, not error messages. It's just shut down completely.


Hi, I'm calling because I'm having a major problem with your, this software, XYZ software. I'm not sure about the program and I'm in the middle of a project and suddenly everything froze. Hi there, thank you for contacting. Technical support. I understand the situation can be stressful. Can I get your full name and your reference number, sir? Well, it's David Lee. The program just crashed and I lost a lot of work on it. And I would want a solution for the same. Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Yes, I did that several times, but it keeps freezing on the spot. All right. Is the program giving you any error messages? No, not error messages. It's just shut down completely. No problem. Well, a complaint has been noted and we will soon come back to you with a proper solution. In the meantime, do you want me to do anything else for you? No, as for the timing, this is okay. Great. Thanks a lot. No problem. Pleasure is all ours.


I understand the situation can be stressful. Can I get your full name and your reference number, sir? Well, it's David Lee. The program just crashed and I lost a lot of work on it. And I would want a solution for the same. Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Yes, I did that several times, but it keeps freezing on the spot. All right. Is the program giving you any error messages? No, not error messages. It's just shut down completely. No problem. Well, a complaint has been noted and we will soon come back to you with a proper solution. In the meantime, do you want me to do anything else for you? No, as for the timing, this is okay. Great. Thanks a lot. No problem. Pleasure is all ours. Hello, I'm having trouble signing into my Gmail account. I keep getting an error, incorrect password, even though I know my password is right, so I'm not sure what's wrong with it. No problem, sir. Let's figure this out. Can you please provide me with your Gmail account? Sure, here it is. It's rohanpatale at gmail.com. Thank you, sir. For security reasons, can you confirm the last two digit of your recovery phone number? Yes, it ends in 56. All right, let's try a few things. Have you tried clearing your browser's cache and cookies?


No problem. Well, a complaint has been noted and we will soon come back to you with a proper solution. In the meantime, do you want me to do anything else for you? No, as for the timing, this is okay. Great. Thanks a lot. No problem. Pleasure is all ours. Hello, I'm having trouble signing into my Gmail account. I keep getting an error, incorrect password, even though I know my password is right, so I'm not sure what's wrong with it. No problem, sir. Let's figure this out. Can you please provide me with your Gmail account? Sure, here it is. It's rohanpatale at gmail.com. Thank you, sir. For security reasons, can you confirm the last two digit of your recovery phone number? Yes, it ends in 56. All right, let's try a few things. Have you tried clearing your browser's cache and cookies? No, I haven't. Would that be a problem? Well, mostly it's spam, so it's always advisable to clear that out. I can walk you through it if you want me to.


Hello, I'm having trouble signing into my Gmail account. I keep getting an error, incorrect password, even though I know my password is right, so I'm not sure what's wrong with it. No problem, sir. Let's figure this out. Can you please provide me with your Gmail account? Sure, here it is. It's rohanpatale at gmail.com. Thank you, sir. For security reasons, can you confirm the last two digit of your recovery phone number? Yes, it ends in 56. All right, let's try a few things. Have you tried clearing your browser's cache and cookies? No, I haven't. Would that be a problem? Well, mostly it's spam, so it's always advisable to clear that out. I can walk you through it if you want me to. That would be great. Oh, now please try entering your password again. It's still not working. Don't worry, sir. I'm going to escalate this to our account recovery team. They'll be able to help you restart your password securely. Can I get an alternative email wherein they can contact you?


No, I haven't. Would that be a problem? Well, mostly it's spam, so it's always advisable to clear that out. I can walk you through it if you want me to. That would be great. Oh, now please try entering your password again. It's still not working. Don't worry, sir. I'm going to escalate this to our account recovery team. They'll be able to help you restart your password securely. Can I get an alternative email wherein they can contact you? Sure. Here it is.


That would be great. Oh, now please try entering your password again. It's still not working. Don't worry, sir. I'm going to escalate this to our account recovery team. They'll be able to help you restart your password securely. Can I get an alternative email wherein they can contact you? Sure. Here it is. Great. I'll submit your details now. Expect an email from our account recovery team within the next 24 hours. In the meantime, is there anything else I can help you with? I think that's all for now, but that Gmail is very important. I want you to securely do whatever you're doing. Don't worry, sir. The technical team will take care of it.


Sure. Here it is. Great. I'll submit your details now. Expect an email from our account recovery team within the next 24 hours. In the meantime, is there anything else I can help you with? I think that's all for now, but that Gmail is very important. I want you to securely do whatever you're doing. Don't worry, sir. The technical team will take care of it. Well, thank you in that. Thank you, sir. Have a good day.


Great. I'll submit your details now. Expect an email from our account recovery team within the next 24 hours. In the meantime, is there anything else I can help you with? I think that's all for now, but that Gmail is very important. I want you to securely do whatever you're doing. Don't worry, sir. The technical team will take care of it. Well, thank you in that. Thank you, sir. Have a good day. Hello, I'm calling about my order number 12345. Now please, I don't understand. It's been a week and it still hasn't arrived. I want you guys to tell me where it is and how can I track it?


Well, thank you in that. Thank you, sir. Have a good day. Hello, I'm calling about my order number 12345. Now please, I don't understand. It's been a week and it still hasn't arrived. I want you guys to tell me where it is and how can I track it? Hi there. Thank you for contacting XYZ Company. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference number, please? Well, it's Sarah Jones and I've already given you my reference number. It's 12345. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment at our warehouse. However, I see it has now been proceeded and it's on your way to your shipping address. You should receive the order in the next two to three business days. Expedited shipping. That's good. At least, but this is a hassle. I needed that for the party this weekend. I completely understand and we apologize for the delay. Is there anything else I can offer you? Perhaps I can offer you and compensate you with a little discount code for your next purchase also. Oh, a discount code for next? No problem. What is it? I've emailed you a code of 15%. I can also send you the tracking information for your current order so you can follow its progress. Well, that would be great. Thank you so much for your help. I was so stressed. You're welcome, Sarah. Is there anything else I can assist you with today? No, that's all. Thanks again. Hi, I'm interested in your fitness tracker, but I'm confused about the features. Does it track heart rate? Hi there. Thanks for your interest in our Fit Active Tracker. Yes, it does track your heart rate. Continuously throughout the day and during workouts as well. Great, but on the product page, it says water resistance. Does that mean it's waterproof? Well, that's a good question. The Fit Active Tracker is water resistance, meaning...


Hello, I'm calling about my order number 12345. Now please, I don't understand. It's been a week and it still hasn't arrived. I want you guys to tell me where it is and how can I track it? Hi there. Thank you for contacting XYZ Company. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference number, please? Well, it's Sarah Jones and I've already given you my reference number. It's 12345. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment at our warehouse. However, I see it has now been proceeded and it's on your way to your shipping address. You should receive the order in the next two to three business days. Expedited shipping. That's good. At least, but this is a hassle. I needed that for the party this weekend. I completely understand and we apologize for the delay. Is there anything else I can offer you? Perhaps I can offer you and compensate you with a little discount code for your next purchase also. Oh, a discount code for next? No problem. What is it? I've emailed you a code of 15%. I can also send you the tracking information for your current order so you can follow its progress. Well, that would be great. Thank you so much for your help. I was so stressed. You're welcome, Sarah. Is there anything else I can assist you with today? No, that's all. Thanks again. Hi, I'm interested in your fitness tracker, but I'm confused about the features. Does it track heart rate? Hi there. Thanks for your interest in our Fit Active Tracker. Yes, it does track your heart rate. Continuously throughout the day and during workouts as well. Great, but on the product page, it says water resistance. Does that mean it's waterproof? Well, that's a good question. The Fit Active Tracker is water resistance, meaning... It can withstand splashes and sweat. However, it is not recommended to use during swimming. Well, that was so helpful. I was just about to take it out for swim. Great. Thank you so much for your help and great product once again. Thank you so much. Pleasure is all ours, sir.


Hi there. Thank you for contacting XYZ Company. I understand your frustration and I apologize for the delay with your order. Can I please get your full name and your reference number, please? Well, it's Sarah Jones and I've already given you my reference number. It's 12345. Thank you, Sarah. I can see your order here. It looks like there was a slight holdup with the shipment at our warehouse. However, I see it has now been proceeded and it's on your way to your shipping address. You should receive the order in the next two to three business days. Expedited shipping. That's good. At least, but this is a hassle. I needed that for the party this weekend. I completely understand and we apologize for the delay. Is there anything else I can offer you? Perhaps I can offer you and compensate you with a little discount code for your next purchase also. Oh, a discount code for next? No problem. What is it? I've emailed you a code of 15%. I can also send you the tracking information for your current order so you can follow its progress. Well, that would be great. Thank you so much for your help. I was so stressed. You're welcome, Sarah. Is there anything else I can assist you with today? No, that's all. Thanks again. Hi, I'm interested in your fitness tracker, but I'm confused about the features. Does it track heart rate? Hi there. Thanks for your interest in our Fit Active Tracker. Yes, it does track your heart rate. Continuously throughout the day and during workouts as well. Great, but on the product page, it says water resistance. Does that mean it's waterproof? Well, that's a good question. The Fit Active Tracker is water resistance, meaning... It can withstand splashes and sweat. However, it is not recommended to use during swimming. Well, that was so helpful. I was just about to take it out for swim. Great. Thank you so much for your help and great product once again. Thank you so much. Pleasure is all ours, sir. Hello, I'm calling about my most recent bill. It seems you have charged me much higher than usual. Absolutely, sir. I can help you out with that. Can you please provide me with your account number and your name and your address? My name is Sarah Martin and my account number is 123456. Thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service which you didn't sign up for. I'll remove that charge and issue a refund right away. You should see it reflected in your account in three to five business days. Fantastic. Thank you so much for sorting this so quickly. Not a problem. Is there anything else I can assist you with today? No, that'll be all. Thank you very much. Have a great day. You too, Ms. Martin.


It can withstand splashes and sweat. However, it is not recommended to use during swimming. Well, that was so helpful. I was just about to take it out for swim. Great. Thank you so much for your help and great product once again. Thank you so much. Pleasure is all ours, sir. Hello, I'm calling about my most recent bill. It seems you have charged me much higher than usual. Absolutely, sir. I can help you out with that. Can you please provide me with your account number and your name and your address? My name is Sarah Martin and my account number is 123456. Thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service which you didn't sign up for. I'll remove that charge and issue a refund right away. You should see it reflected in your account in three to five business days. Fantastic. Thank you so much for sorting this so quickly. Not a problem. Is there anything else I can assist you with today? No, that'll be all. Thank you very much. Have a great day. You too, Ms. Martin. Hi, I recently bought your smart speaker and having trouble setting it up. No problem, sir. Let's troubleshoot it. Can you describe me the exact issue you're facing? It won't connect to my Wi-Fi. I keep getting an error message. Okay, let's go through a few steps. First, could you confirm your Wi-Fi network and password are correct? Oh yeah, definitely. Yes, it is.


Hello, I'm calling about my most recent bill. It seems you have charged me much higher than usual. Absolutely, sir. I can help you out with that. Can you please provide me with your account number and your name and your address? My name is Sarah Martin and my account number is 123456. Thank you, Ms. Martin. I see your concern. It looks like you were accidentally charged for a premium service which you didn't sign up for. I'll remove that charge and issue a refund right away. You should see it reflected in your account in three to five business days. Fantastic. Thank you so much for sorting this so quickly. Not a problem. Is there anything else I can assist you with today? No, that'll be all. Thank you very much. Have a great day. You too, Ms. Martin. Hi, I recently bought your smart speaker and having trouble setting it up. No problem, sir. Let's troubleshoot it. Can you describe me the exact issue you're facing? It won't connect to my Wi-Fi. I keep getting an error message. Okay, let's go through a few steps. First, could you confirm your Wi-Fi network and password are correct? Oh yeah, definitely. Yes, it is. Great. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. No, it's still not connecting. Okay. There might be a compatibility issue. Could you please provide me with your model number and your router number?


Hi, I recently bought your smart speaker and having trouble setting it up. No problem, sir. Let's troubleshoot it. Can you describe me the exact issue you're facing? It won't connect to my Wi-Fi. I keep getting an error message. Okay, let's go through a few steps. First, could you confirm your Wi-Fi network and password are correct? Oh yeah, definitely. Yes, it is. Great. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. No, it's still not connecting. Okay. There might be a compatibility issue. Could you please provide me with your model number and your router number? I will reach out to the technical team and we will make sure that this thing is sorted today itself. Thank you for your time, sir. No problem. Thanks a lot. Great service. Thank you.


Great. Now, please try fully restarting the speaker and your router. Let me know if that works. Okay. No, it's still not connecting. Okay. There might be a compatibility issue. Could you please provide me with your model number and your router number? I will reach out to the technical team and we will make sure that this thing is sorted today itself. Thank you for your time, sir. No problem. Thanks a lot. Great service. Thank you. I placed an order a week ago and the tracking says it's still pending. I need by Friday. What am I supposed to do? Please tell me. Give me a solution.


I will reach out to the technical team and we will make sure that this thing is sorted today itself. Thank you for your time, sir. No problem. Thanks a lot. Great service. Thank you. I placed an order a week ago and the tracking says it's still pending. I need by Friday. What am I supposed to do? Please tell me. Give me a solution. I understand your frustration, sir. Let me look into this. Could I please have your order number? Sure, it's 98765. Well, I'm looking it up. It seems there's been a delay at the warehouse. I'm extremely sorry for the inconvenience. Can I offer to expedite shipping to ensure it arrives by Friday at no additional cost? Absolutely, yes, as long as it arrives on time. No problem. Absolutely. I've processed that. You'll get an updated tracking link soon. Please let me know if there's something I can do. Now, that'll be all. Thank you. Thank you for your help. Thank you, sir. Have a great day ahead.


I placed an order a week ago and the tracking says it's still pending. I need by Friday. What am I supposed to do? Please tell me. Give me a solution. I understand your frustration, sir. Let me look into this. Could I please have your order number? Sure, it's 98765. Well, I'm looking it up. It seems there's been a delay at the warehouse. I'm extremely sorry for the inconvenience. Can I offer to expedite shipping to ensure it arrives by Friday at no additional cost? Absolutely, yes, as long as it arrives on time. No problem. Absolutely. I've processed that. You'll get an updated tracking link soon. Please let me know if there's something I can do. Now, that'll be all. Thank you. Thank you for your help. Thank you, sir. Have a great day ahead. The software I use for work keeps crashing and I'm losing my progress. That's certainly frustrating, sir. Can you tell me which version you're running and your operating system? It's version 2.5 and I am on, I think, Windows 10.


I understand your frustration, sir. Let me look into this. Could I please have your order number? Sure, it's 98765. Well, I'm looking it up. It seems there's been a delay at the warehouse. I'm extremely sorry for the inconvenience. Can I offer to expedite shipping to ensure it arrives by Friday at no additional cost? Absolutely, yes, as long as it arrives on time. No problem. Absolutely. I've processed that. You'll get an updated tracking link soon. Please let me know if there's something I can do. Now, that'll be all. Thank you. Thank you for your help. Thank you, sir. Have a great day ahead. The software I use for work keeps crashing and I'm losing my progress. That's certainly frustrating, sir. Can you tell me which version you're running and your operating system? It's version 2.5 and I am on, I think, Windows 10. Thank you, sir. Have you tried the usual troubleshooting steps, like restarting your computer and stuff like that? Yes, no luck. I tried that. No luck. Okay. This sounds like a known bug. We'll need to collect more information, sir, if that's okay with you. Could you walk me through the steps that caused the crash? Policy return. I want to return address I bought. It wasn't quite right. I didn't like it and it's just not the right material. Of course. Do you have your receipt and is the dress still in a new condition with tax? I have the receipt, but I took the tax off. Ah, unfortunately, ma'am, a policy requires tax for returns. Can I offer store credit or help you find an exchange? Okay, if not, the refund and exchange should be fine. Yeah, okay. What about an exchange for a different size? Absolutely. Let me take a look into that.


The software I use for work keeps crashing and I'm losing my progress. That's certainly frustrating, sir. Can you tell me which version you're running and your operating system? It's version 2.5 and I am on, I think, Windows 10. Thank you, sir. Have you tried the usual troubleshooting steps, like restarting your computer and stuff like that? Yes, no luck. I tried that. No luck. Okay. This sounds like a known bug. We'll need to collect more information, sir, if that's okay with you. Could you walk me through the steps that caused the crash? Policy return. I want to return address I bought. It wasn't quite right. I didn't like it and it's just not the right material. Of course. Do you have your receipt and is the dress still in a new condition with tax? I have the receipt, but I took the tax off. Ah, unfortunately, ma'am, a policy requires tax for returns. Can I offer store credit or help you find an exchange? Okay, if not, the refund and exchange should be fine. Yeah, okay. What about an exchange for a different size? Absolutely. Let me take a look into that. Hi, I'm calling about my order number 458962. It's been a week and it still hasn't arrived. So I have no idea where it is and I was hoping if you can tell me about it. Hi there, sir. Thank you for contacting us. I understand your frustration and first of all, I would like to apologize for the delay with your order. Can I please get your full name and your reference number? Yes, it's Sarah Johns and I've already given you my reference number earlier. Thank you, Sarah. I can see your order here. It looks like there has a slight hold up with the shipment at our warehouse. However, I see it has now proceeded and the shipment should be at your house, your residential address in the next two to three days. Well, that's good. But at least, you know, I was hoping it could reach out this weekend. I had a party this weekend. I completely understand and we will make it a point to make it reach before the weekend. But is there anything I can offer? Perhaps we can also compensate for the inconvenience we have caused. We can provide you with a discount code for your next purchase.


Thank you, sir. Have you tried the usual troubleshooting steps, like restarting your computer and stuff like that? Yes, no luck. I tried that. No luck. Okay. This sounds like a known bug. We'll need to collect more information, sir, if that's okay with you. Could you walk me through the steps that caused the crash? Policy return. I want to return address I bought. It wasn't quite right. I didn't like it and it's just not the right material. Of course. Do you have your receipt and is the dress still in a new condition with tax? I have the receipt, but I took the tax off. Ah, unfortunately, ma'am, a policy requires tax for returns. Can I offer store credit or help you find an exchange? Okay, if not, the refund and exchange should be fine. Yeah, okay. What about an exchange for a different size? Absolutely. Let me take a look into that. Hi, I'm calling about my order number 458962. It's been a week and it still hasn't arrived. So I have no idea where it is and I was hoping if you can tell me about it. Hi there, sir. Thank you for contacting us. I understand your frustration and first of all, I would like to apologize for the delay with your order. Can I please get your full name and your reference number? Yes, it's Sarah Johns and I've already given you my reference number earlier. Thank you, Sarah. I can see your order here. It looks like there has a slight hold up with the shipment at our warehouse. However, I see it has now proceeded and the shipment should be at your house, your residential address in the next two to three days. Well, that's good. But at least, you know, I was hoping it could reach out this weekend. I had a party this weekend. I completely understand and we will make it a point to make it reach before the weekend. But is there anything I can offer? Perhaps we can also compensate for the inconvenience we have caused. We can provide you with a discount code for your next purchase. Ah, a discount code would be nice. Thank you. Absolutely. I've emailed you a code for 15% off your next order. In the meantime, I can also email the tracking information for your current order so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today? Not at all. Thanks again.


Hi, I'm calling about my order number 458962. It's been a week and it still hasn't arrived. So I have no idea where it is and I was hoping if you can tell me about it. Hi there, sir. Thank you for contacting us. I understand your frustration and first of all, I would like to apologize for the delay with your order. Can I please get your full name and your reference number? Yes, it's Sarah Johns and I've already given you my reference number earlier. Thank you, Sarah. I can see your order here. It looks like there has a slight hold up with the shipment at our warehouse. However, I see it has now proceeded and the shipment should be at your house, your residential address in the next two to three days. Well, that's good. But at least, you know, I was hoping it could reach out this weekend. I had a party this weekend. I completely understand and we will make it a point to make it reach before the weekend. But is there anything I can offer? Perhaps we can also compensate for the inconvenience we have caused. We can provide you with a discount code for your next purchase. Ah, a discount code would be nice. Thank you. Absolutely. I've emailed you a code for 15% off your next order. In the meantime, I can also email the tracking information for your current order so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today? Not at all. Thanks again. Hi, I'm calling because I'm having a major problem with your XYZ software program. Now I'm in the middle of a project and suddenly everything froze. Now I can't access my files, nor I'm able to do anything else with the program.


Ah, a discount code would be nice. Thank you. Absolutely. I've emailed you a code for 15% off your next order. In the meantime, I can also email the tracking information for your current order so you can follow its progress. That would be great. Thank you for your help. You're welcome, Sarah. Is there anything else I can assist you with today? Not at all. Thanks again. Hi, I'm calling because I'm having a major problem with your XYZ software program. Now I'm in the middle of a project and suddenly everything froze. Now I can't access my files, nor I'm able to do anything else with the program. Hi there. Thank you for contacting our company. I understand the situation can be stressful. So we would like to apologize first of all on this behalf. Can I get your name and your reference number please? Well, it's David Lee and the program just crashed and I lost a lot of work. I have no idea. Can you give me a solution for that please? Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Uh, yes, I did several times but it keeps freezing on the same spot.


Hi, I'm calling because I'm having a major problem with your XYZ software program. Now I'm in the middle of a project and suddenly everything froze. Now I can't access my files, nor I'm able to do anything else with the program. Hi there. Thank you for contacting our company. I understand the situation can be stressful. So we would like to apologize first of all on this behalf. Can I get your name and your reference number please? Well, it's David Lee and the program just crashed and I lost a lot of work. I have no idea. Can you give me a solution for that please? Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Uh, yes, I did several times but it keeps freezing on the same spot. All right, is the program giving you an error message? No, there is no error message, just shuts down completely.


Hi there. Thank you for contacting our company. I understand the situation can be stressful. So we would like to apologize first of all on this behalf. Can I get your name and your reference number please? Well, it's David Lee and the program just crashed and I lost a lot of work. I have no idea. Can you give me a solution for that please? Oh, David, let's take a deep breath and see what we can do. First, have you tried restarting your computer? Uh, yes, I did several times but it keeps freezing on the same spot. All right, is the program giving you an error message? No, there is no error message, just shuts down completely. Based on what you have described, it sounds like there might be a corrupted file causing the issue. Have you recently installed any new software or made any major changes to the system? Ah, now that you mention it, I did install a new printer driver yesterday. Interesting. There might be a conflict between the driver and the software. Let's try uninstalling the new driver and see if that resolves the issue. Can I access your computer remotely to guide you through the process? Um, okay, sure, I guess. No problem. I understand you might be concerned. Our remote access tool is completely secure and I will only be able to see what you allow me to see on your screen.


All right, is the program giving you an error message? No, there is no error message, just shuts down completely. Based on what you have described, it sounds like there might be a corrupted file causing the issue. Have you recently installed any new software or made any major changes to the system? Ah, now that you mention it, I did install a new printer driver yesterday. Interesting. There might be a conflict between the driver and the software. Let's try uninstalling the new driver and see if that resolves the issue. Can I access your computer remotely to guide you through the process? Um, okay, sure, I guess. No problem. I understand you might be concerned. Our remote access tool is completely secure and I will only be able to see what you allow me to see on your screen. Ah, okay. All right, David. It looks like uninstalling the printer driver did the trick. The program seems to be running smoothly now. Can you try opening your project again? Wow, it works. I can see all my files. Thank you so much for your help. You're welcome, David. I'm glad we could connect to you back on track. Is there anything else I can assist you with today? We also recommend creating regular backups of important files and prevent data loss in the future. Sure. No, that's all okay. Thanks again, and thank you for being so patient and good at your job. Thank you. The TCR actively listened to the customer's concern. Thank you. Bye-bye.


Based on what you have described, it sounds like there might be a corrupted file causing the issue. Have you recently installed any new software or made any major changes to the system? Ah, now that you mention it, I did install a new printer driver yesterday. Interesting. There might be a conflict between the driver and the software. Let's try uninstalling the new driver and see if that resolves the issue. Can I access your computer remotely to guide you through the process? Um, okay, sure, I guess. No problem. I understand you might be concerned. Our remote access tool is completely secure and I will only be able to see what you allow me to see on your screen. Ah, okay. All right, David. It looks like uninstalling the printer driver did the trick. The program seems to be running smoothly now. Can you try opening your project again? Wow, it works. I can see all my files. Thank you so much for your help. You're welcome, David. I'm glad we could connect to you back on track. Is there anything else I can assist you with today? We also recommend creating regular backups of important files and prevent data loss in the future. Sure. No, that's all okay. Thanks again, and thank you for being so patient and good at your job. Thank you. The TCR actively listened to the customer's concern. Thank you. Bye-bye. Summer is a great time for stories of adventure, big and small. In the books featured in this column, readers will encounter characters who take on all sort of challenges. Some require them to go on long journeys while others happen close to home. These stories involve eager risk-takers, stubborn survivors and curious adventurers.


Ah, okay. All right, David. It looks like uninstalling the printer driver did the trick. The program seems to be running smoothly now. Can you try opening your project again? Wow, it works. I can see all my files. Thank you so much for your help. You're welcome, David. I'm glad we could connect to you back on track. Is there anything else I can assist you with today? We also recommend creating regular backups of important files and prevent data loss in the future. Sure. No, that's all okay. Thanks again, and thank you for being so patient and good at your job. Thank you. The TCR actively listened to the customer's concern. Thank you. Bye-bye. Summer is a great time for stories of adventure, big and small. In the books featured in this column, readers will encounter characters who take on all sort of challenges. Some require them to go on long journeys while others happen close to home. These stories involve eager risk-takers, stubborn survivors and curious adventurers. Night Out This nearly wordless book opens with a young boy in a boarding school who eats separately at dinner and lies awake while his peers sleep. After receiving an invitation with the words, the honour of your presence is requested. The boy looks out of the window at the full moon, trying to decide if he will accept the invitation or not.


Summer is a great time for stories of adventure, big and small. In the books featured in this column, readers will encounter characters who take on all sort of challenges. Some require them to go on long journeys while others happen close to home. These stories involve eager risk-takers, stubborn survivors and curious adventurers. Night Out This nearly wordless book opens with a young boy in a boarding school who eats separately at dinner and lies awake while his peers sleep. After receiving an invitation with the words, the honour of your presence is requested. The boy looks out of the window at the full moon, trying to decide if he will accept the invitation or not. Who could the invitation be from? What kind of adventure awaits? Should he follow the enclosed map? The boy exits the window and takes off on his bike under the moonlight. The gauche and the colored pencils illustration captured the mastery of nightmares as the boy travels across the countryside. The color palette changes as he meets new friends and enjoys a party at his destination. The story unfolds much like dream, allowing children to bring their imagination to the narrative as they wonder what adventures they might have on the night out.


Night Out This nearly wordless book opens with a young boy in a boarding school who eats separately at dinner and lies awake while his peers sleep. After receiving an invitation with the words, the honour of your presence is requested. The boy looks out of the window at the full moon, trying to decide if he will accept the invitation or not. Who could the invitation be from? What kind of adventure awaits? Should he follow the enclosed map? The boy exits the window and takes off on his bike under the moonlight. The gauche and the colored pencils illustration captured the mastery of nightmares as the boy travels across the countryside. The color palette changes as he meets new friends and enjoys a party at his destination. The story unfolds much like dream, allowing children to bring their imagination to the narrative as they wonder what adventures they might have on the night out. This non-fiction picture book tells the story of two men obsessed with the sea. Otis Barton, an engineer, and Will Bibby, a naturalist, both wonder what's the deep sea ocean look like. In the 1930s, they have worked together to build a diving tank called the Bates Pier. That would allow explorers to go deeper than ever before. The dramatic text and mixed media illustration chronicles the record-setting dive in increments of 100 feet. A wordless double gatefold captures the blue-black beauty of the ocean at the depth of 800 feet. Roy's lush illustration portrays the time period, technical details, and the action of the underwater world. Sea life is featured on the end paper with labels. Readers will not be disappointed. Readers will not be disappointed in the accuracy and depth of content. The ample back matters includes archival photographs as part of the author's and illustrator's notes.


Who could the invitation be from? What kind of adventure awaits? Should he follow the enclosed map? The boy exits the window and takes off on his bike under the moonlight. The gauche and the colored pencils illustration captured the mastery of nightmares as the boy travels across the countryside. The color palette changes as he meets new friends and enjoys a party at his destination. The story unfolds much like dream, allowing children to bring their imagination to the narrative as they wonder what adventures they might have on the night out. This non-fiction picture book tells the story of two men obsessed with the sea. Otis Barton, an engineer, and Will Bibby, a naturalist, both wonder what's the deep sea ocean look like. In the 1930s, they have worked together to build a diving tank called the Bates Pier. That would allow explorers to go deeper than ever before. The dramatic text and mixed media illustration chronicles the record-setting dive in increments of 100 feet. A wordless double gatefold captures the blue-black beauty of the ocean at the depth of 800 feet. Roy's lush illustration portrays the time period, technical details, and the action of the underwater world. Sea life is featured on the end paper with labels. Readers will not be disappointed. Readers will not be disappointed in the accuracy and depth of content. The ample back matters includes archival photographs as part of the author's and illustrator's notes. A boy and his faithful dog set out to find the fabled treasures of Pirate Frank. But the unexpected appearance of the treasures owners turn into a truly priceless...


This non-fiction picture book tells the story of two men obsessed with the sea. Otis Barton, an engineer, and Will Bibby, a naturalist, both wonder what's the deep sea ocean look like. In the 1930s, they have worked together to build a diving tank called the Bates Pier. That would allow explorers to go deeper than ever before. The dramatic text and mixed media illustration chronicles the record-setting dive in increments of 100 feet. A wordless double gatefold captures the blue-black beauty of the ocean at the depth of 800 feet. Roy's lush illustration portrays the time period, technical details, and the action of the underwater world. Sea life is featured on the end paper with labels. Readers will not be disappointed. Readers will not be disappointed in the accuracy and depth of content. The ample back matters includes archival photographs as part of the author's and illustrator's notes. A boy and his faithful dog set out to find the fabled treasures of Pirate Frank. But the unexpected appearance of the treasures owners turn into a truly priceless... turns out into a truly priceless discovery. Readers meet the intrepid explorer while travelling to the island of spice and gold. Once there, the pair hunts high and low and follow clues of Pirate Frank Rager's children will be delighted by the rhythmic quality of the cumulative text and the charming digital illustration. The emphasis on the journey is a good news for readers who will thoroughly enjoy returning to the pages of this amusing adventure journey again and again.


A boy and his faithful dog set out to find the fabled treasures of Pirate Frank. But the unexpected appearance of the treasures owners turn into a truly priceless... turns out into a truly priceless discovery. Readers meet the intrepid explorer while travelling to the island of spice and gold. Once there, the pair hunts high and low and follow clues of Pirate Frank Rager's children will be delighted by the rhythmic quality of the cumulative text and the charming digital illustration. The emphasis on the journey is a good news for readers who will thoroughly enjoy returning to the pages of this amusing adventure journey again and again. The Last Grand Adventure by Rebecca Behrens It is July 1960 It is July 1967


turns out into a truly priceless discovery. Readers meet the intrepid explorer while travelling to the island of spice and gold. Once there, the pair hunts high and low and follow clues of Pirate Frank Rager's children will be delighted by the rhythmic quality of the cumulative text and the charming digital illustration. The emphasis on the journey is a good news for readers who will thoroughly enjoy returning to the pages of this amusing adventure journey again and again. The Last Grand Adventure by Rebecca Behrens It is July 1960 It is July 1967 And 12-year-old Bia is not looking for adventure. Sorry guys, I'll take it back. It's July 1967. 12-year-old Bia is not looking for adventure. She struggles with anxiety and feels safer experiencing adventure through the pages of National Geographic. However, her grandmother Pidge, whom she barely knows, is taking her on a cross-country expedition. Pidge has a suitcase full of letters from her sister Amelia. Amelia. Millie. Heart, as they call her. All exclamately written and pillaged disappearing in 1937. The last of the letters hints at a possible reunion for the sisters on what would be Amelia's 70th birthday. With Millie's letter in hand, the duo has four days to travel more than 1,000 miles to the rendezvous point on the banks of Missouri River. Their journey is long, hard and ripe with disappointment. But Bia blossoms during the trip and she is the one who comes out with bright colors. A family road trip to the beach may be a common summer adventure for some. But for Alex and her younger sister, Jules, it's exciting because it's the first time seeing the ocean. Readers get to know Alex best in the story, which is accompanied by a black-and-white drawing highlighting key elements in the text while on the beach searching for periwinkles for dinner. Alex is the first one to see the ocean. Alex discovers sea glass and then learns to how...


The Last Grand Adventure by Rebecca Behrens It is July 1960 It is July 1967 And 12-year-old Bia is not looking for adventure. Sorry guys, I'll take it back. It's July 1967. 12-year-old Bia is not looking for adventure. She struggles with anxiety and feels safer experiencing adventure through the pages of National Geographic. However, her grandmother Pidge, whom she barely knows, is taking her on a cross-country expedition. Pidge has a suitcase full of letters from her sister Amelia. Amelia. Millie. Heart, as they call her. All exclamately written and pillaged disappearing in 1937. The last of the letters hints at a possible reunion for the sisters on what would be Amelia's 70th birthday. With Millie's letter in hand, the duo has four days to travel more than 1,000 miles to the rendezvous point on the banks of Missouri River. Their journey is long, hard and ripe with disappointment. But Bia blossoms during the trip and she is the one who comes out with bright colors. A family road trip to the beach may be a common summer adventure for some. But for Alex and her younger sister, Jules, it's exciting because it's the first time seeing the ocean. Readers get to know Alex best in the story, which is accompanied by a black-and-white drawing highlighting key elements in the text while on the beach searching for periwinkles for dinner. Alex is the first one to see the ocean. Alex discovers sea glass and then learns to how... and then learns how to make jewellery on a visit to a wild-rich refuge. Alex holds an injured peregrine falcon and later gets to release it back into the field. From small challenges like flat tyres to drifting too far from the beach umbrella to taking risks in a variety of ways, Alex's first beach vacation will be a memorable one for readers.


And 12-year-old Bia is not looking for adventure. Sorry guys, I'll take it back. It's July 1967. 12-year-old Bia is not looking for adventure. She struggles with anxiety and feels safer experiencing adventure through the pages of National Geographic. However, her grandmother Pidge, whom she barely knows, is taking her on a cross-country expedition. Pidge has a suitcase full of letters from her sister Amelia. Amelia. Millie. Heart, as they call her. All exclamately written and pillaged disappearing in 1937. The last of the letters hints at a possible reunion for the sisters on what would be Amelia's 70th birthday. With Millie's letter in hand, the duo has four days to travel more than 1,000 miles to the rendezvous point on the banks of Missouri River. Their journey is long, hard and ripe with disappointment. But Bia blossoms during the trip and she is the one who comes out with bright colors. A family road trip to the beach may be a common summer adventure for some. But for Alex and her younger sister, Jules, it's exciting because it's the first time seeing the ocean. Readers get to know Alex best in the story, which is accompanied by a black-and-white drawing highlighting key elements in the text while on the beach searching for periwinkles for dinner. Alex is the first one to see the ocean. Alex discovers sea glass and then learns to how... and then learns how to make jewellery on a visit to a wild-rich refuge. Alex holds an injured peregrine falcon and later gets to release it back into the field. From small challenges like flat tyres to drifting too far from the beach umbrella to taking risks in a variety of ways, Alex's first beach vacation will be a memorable one for readers. What if you found yourself transported into the world of your favourite children's book? In Web Vibbit, Fidge finds herself in her little sister's mini favourite book. The land of Wimbley Woos, where mini stuffed rabbit has taken over the control of the Wimbleys. When mini gets hit by a car and is hospitalised, Fidge is sent to stay with her anxiety-ridden cousin, Graham. After a small fall down the stairs, the two find themselves in Wimbley and set out to save the Wimbleys, recover mini stuffed rabbit hole and the other toys and return home. This action-packed story will have readers on the edge of their seat as Fidge and Graham, along with the friends they make on the Wimbley land, figure out how to overthrow Web Vibbit and restore Wimbley lands to peace. Ella, the stuffed elephant and Dr. Carrot, Graham's comfort object, add humour to the story and various Wimbleys. The Wimbleys surprise themselves and their friends with their bravery. The heroes in the stories all bring different strength to the challenge of getting everyone home safe again. This is a good read for beginners. Don't miss out.


and then learns how to make jewellery on a visit to a wild-rich refuge. Alex holds an injured peregrine falcon and later gets to release it back into the field. From small challenges like flat tyres to drifting too far from the beach umbrella to taking risks in a variety of ways, Alex's first beach vacation will be a memorable one for readers. What if you found yourself transported into the world of your favourite children's book? In Web Vibbit, Fidge finds herself in her little sister's mini favourite book. The land of Wimbley Woos, where mini stuffed rabbit has taken over the control of the Wimbleys. When mini gets hit by a car and is hospitalised, Fidge is sent to stay with her anxiety-ridden cousin, Graham. After a small fall down the stairs, the two find themselves in Wimbley and set out to save the Wimbleys, recover mini stuffed rabbit hole and the other toys and return home. This action-packed story will have readers on the edge of their seat as Fidge and Graham, along with the friends they make on the Wimbley land, figure out how to overthrow Web Vibbit and restore Wimbley lands to peace. Ella, the stuffed elephant and Dr. Carrot, Graham's comfort object, add humour to the story and various Wimbleys. The Wimbleys surprise themselves and their friends with their bravery. The heroes in the stories all bring different strength to the challenge of getting everyone home safe again. This is a good read for beginners. Don't miss out. The book of Boy, blending elements of historical fiction and fantasies. The story takes place in medieval France and involves a long and dangerous journey. The main character, known only as a boy, is a servant in a manor in France, who is mistreated because of the hump on his back. Boy travels across Europe with a mysterious and questionable man called Sikandar. The land has been ravaged by Persistan and Sikandar is on a mission to find seven relics in order to be reunited with the afterlife with his wife and his son. Boy believes that when he arrives in Rome, he will transform from a son to a man.


What if you found yourself transported into the world of your favourite children's book? In Web Vibbit, Fidge finds herself in her little sister's mini favourite book. The land of Wimbley Woos, where mini stuffed rabbit has taken over the control of the Wimbleys. When mini gets hit by a car and is hospitalised, Fidge is sent to stay with her anxiety-ridden cousin, Graham. After a small fall down the stairs, the two find themselves in Wimbley and set out to save the Wimbleys, recover mini stuffed rabbit hole and the other toys and return home. This action-packed story will have readers on the edge of their seat as Fidge and Graham, along with the friends they make on the Wimbley land, figure out how to overthrow Web Vibbit and restore Wimbley lands to peace. Ella, the stuffed elephant and Dr. Carrot, Graham's comfort object, add humour to the story and various Wimbleys. The Wimbleys surprise themselves and their friends with their bravery. The heroes in the stories all bring different strength to the challenge of getting everyone home safe again. This is a good read for beginners. Don't miss out. The book of Boy, blending elements of historical fiction and fantasies. The story takes place in medieval France and involves a long and dangerous journey. The main character, known only as a boy, is a servant in a manor in France, who is mistreated because of the hump on his back. Boy travels across Europe with a mysterious and questionable man called Sikandar. The land has been ravaged by Persistan and Sikandar is on a mission to find seven relics in order to be reunited with the afterlife with his wife and his son. Boy believes that when he arrives in Rome, he will transform from a son to a man. While historical and religious vocabulary may challenge some readers, the Indiana Jones-style list to secure the relics makes this an exciting read. The ending, especially, is satisfying as both Boy and Sikander discovers more about each other. Don't miss out on this one.


The book of Boy, blending elements of historical fiction and fantasies. The story takes place in medieval France and involves a long and dangerous journey. The main character, known only as a boy, is a servant in a manor in France, who is mistreated because of the hump on his back. Boy travels across Europe with a mysterious and questionable man called Sikandar. The land has been ravaged by Persistan and Sikandar is on a mission to find seven relics in order to be reunited with the afterlife with his wife and his son. Boy believes that when he arrives in Rome, he will transform from a son to a man. While historical and religious vocabulary may challenge some readers, the Indiana Jones-style list to secure the relics makes this an exciting read. The ending, especially, is satisfying as both Boy and Sikander discovers more about each other. Don't miss out on this one. Hi, my name is Rohan and I would quickly tell you about how you can be a successful travel presenter. Well, let me take you back a little, a couple of years back. I finished my mass comm from Pune, India, and I came to the big, wild world of Mumbai city, especially the media industry. It wasn't easy for me, but I always aspired to be somewhat, I didn't know what exactly I wanted to do, but I thought that maybe, just maybe, I would be a good entertainer, perhaps maybe good in front of the camera. Life took its turn and I got an opportunity and I started working as a creative director at first. Later on, I realized that, you know, I'm more comfortable on camera. It took me a little while because a lot of practice goes into it, but you know, things, when you have your heart in place, everything falls in place, correct? So I did go through a lot of things. I went through an extensive training session for almost two to three years, but here's the good part, you know, I didn't have to pay for the course. Instead, I was hired as a presenter, wherein I was paid as a salary, a certain salary in return. So it was a win-win situation for me. I did, did a lot of training under different channels for two to three years, but then came the big break where you have to go and audition with almost 700, 800 people. And to my surprise.


While historical and religious vocabulary may challenge some readers, the Indiana Jones-style list to secure the relics makes this an exciting read. The ending, especially, is satisfying as both Boy and Sikander discovers more about each other. Don't miss out on this one. Hi, my name is Rohan and I would quickly tell you about how you can be a successful travel presenter. Well, let me take you back a little, a couple of years back. I finished my mass comm from Pune, India, and I came to the big, wild world of Mumbai city, especially the media industry. It wasn't easy for me, but I always aspired to be somewhat, I didn't know what exactly I wanted to do, but I thought that maybe, just maybe, I would be a good entertainer, perhaps maybe good in front of the camera. Life took its turn and I got an opportunity and I started working as a creative director at first. Later on, I realized that, you know, I'm more comfortable on camera. It took me a little while because a lot of practice goes into it, but you know, things, when you have your heart in place, everything falls in place, correct? So I did go through a lot of things. I went through an extensive training session for almost two to three years, but here's the good part, you know, I didn't have to pay for the course. Instead, I was hired as a presenter, wherein I was paid as a salary, a certain salary in return. So it was a win-win situation for me. I did, did a lot of training under different channels for two to three years, but then came the big break where you have to go and audition with almost 700, 800 people. And to my surprise. Hello, my name is Rohan and I think I might be living a life of most of yours. Okay, a lot of people want to get into travel. They want to travel the world, stay in the best of the hotels, eat the best of the cuisine. But here's the best part, in my profession, I get paid to do all of that. That's called a travel presenter. But the big story is how I got into it and perhaps this can also be a blueprint for you to start a career into this profession. So, hello, my name is Rohan and I am a Mass Comm student from Pune. Finishing graduation and then doing Mass Comm was not my decision. My parents, you know, I come from a typical middle class family where parents want your children to get into...


Hi, my name is Rohan and I would quickly tell you about how you can be a successful travel presenter. Well, let me take you back a little, a couple of years back. I finished my mass comm from Pune, India, and I came to the big, wild world of Mumbai city, especially the media industry. It wasn't easy for me, but I always aspired to be somewhat, I didn't know what exactly I wanted to do, but I thought that maybe, just maybe, I would be a good entertainer, perhaps maybe good in front of the camera. Life took its turn and I got an opportunity and I started working as a creative director at first. Later on, I realized that, you know, I'm more comfortable on camera. It took me a little while because a lot of practice goes into it, but you know, things, when you have your heart in place, everything falls in place, correct? So I did go through a lot of things. I went through an extensive training session for almost two to three years, but here's the good part, you know, I didn't have to pay for the course. Instead, I was hired as a presenter, wherein I was paid as a salary, a certain salary in return. So it was a win-win situation for me. I did, did a lot of training under different channels for two to three years, but then came the big break where you have to go and audition with almost 700, 800 people. And to my surprise. Hello, my name is Rohan and I think I might be living a life of most of yours. Okay, a lot of people want to get into travel. They want to travel the world, stay in the best of the hotels, eat the best of the cuisine. But here's the best part, in my profession, I get paid to do all of that. That's called a travel presenter. But the big story is how I got into it and perhaps this can also be a blueprint for you to start a career into this profession. So, hello, my name is Rohan and I am a Mass Comm student from Pune. Finishing graduation and then doing Mass Comm was not my decision. My parents, you know, I come from a typical middle class family where parents want your children to get into... So most of us comes from the middle class mindset and families where education is given at most importance. So I was no different. I finished my education. I came to Mumbai and I got a job. Got a job for a very basic salary. And mind you, Mumbai is a place very hard to survive. There's a difference between living. There's a difference between surviving. So if you can survive in Mumbai, it's a big deal. But mind you, you know, at the same time, the good thing about the city is it'll give you the kind of exposure provided you are talented. So for the first three years, that was the task. How to survive with this little minimalistic salary.


Hello, my name is Rohan and I think I might be living a life of most of yours. Okay, a lot of people want to get into travel. They want to travel the world, stay in the best of the hotels, eat the best of the cuisine. But here's the best part, in my profession, I get paid to do all of that. That's called a travel presenter. But the big story is how I got into it and perhaps this can also be a blueprint for you to start a career into this profession. So, hello, my name is Rohan and I am a Mass Comm student from Pune. Finishing graduation and then doing Mass Comm was not my decision. My parents, you know, I come from a typical middle class family where parents want your children to get into... So most of us comes from the middle class mindset and families where education is given at most importance. So I was no different. I finished my education. I came to Mumbai and I got a job. Got a job for a very basic salary. And mind you, Mumbai is a place very hard to survive. There's a difference between living. There's a difference between surviving. So if you can survive in Mumbai, it's a big deal. But mind you, you know, at the same time, the good thing about the city is it'll give you the kind of exposure provided you are talented. So for the first three years, that was the task. How to survive with this little minimalistic salary. Someone like me coming from a small town with big dreams into this super big city. You know, a lot of things is going on in your mind. You know, you're all about mixed emotions. You are exploited at times. You have great mentors at times. So we don't know where we are going to land. So one thing I was very clear, what I didn't want. I wasn't sure what I wanted, but I was very sure what I didn't want. And I didn't spend too much of time. I didn't waste too much of time there. And that's precisely one of the reasons what helped me into my profession. So getting into anchoring was more about passion. So we come from a society where anchoring, acting is not called as a profession. We come from a family where these are not a very respectable profiles. So I was no different. My parents were sure about me. But gosh, we come from a family and society norms. And that was really, really huge on me. So initially. When I was starting off, I realized that there were a lot of emotional and lonely moments which I had to go through. And my parents had to go through because I was into this profession. But again, you know, when you're doing something from your heart. And my dad always told me this, that if you love and if you are passionate about what you do, you don't have to work for the rest of the life. And I'm not the kind of a guy who would sit at the desk and work nine to five. Maybe I will do that. But end of the day, I want to do something for my passion. Something what I'm good at. There has to be a certain creative satisfaction, mainly towards my personality, towards myself. So I was focused on that. And that gave me an opportunity to start my career as an anchor, wherein I was allowed to work on weekends in one of the parks and to host shows and to anchor shows. That's how my journey in anchoring started. But mind you, you know, television presentation is way different to the presentation, what you probably might do in a corporate. Or what you probably might do in a pool party. It's totally different. But then you got to speak and that stage daring or that, you know, you know, the initial scares were taken away by these small, small events. And at the same time, it was a good money, you know, money on weekends and weekdays. It was a job. So everything was taken care of. But what really mattered was after a couple of months, things started to get a little tricky. My channel was shutting down. And I was given a choice of either switching to a different department altogether or else, you know, quitting and giving my place to someone else. And that's when I realized that it's high time I need to audition with others also. So initially, when I was there, we are talking about 10, 15 years back, you know, auditions used to happen. People used to come on board or get selected. Talent used to get selected through auditions. Now, it's more about social media numbers. How many followers you have. And so everything has taken a toll back. For me, if you ask me five most important things which are required for a television presenter in today's world, number one is the social media numbers, which is very sad, but that's the truth of life. You know, the more the merrier. OK, so the number of followers, the easier it is for you to get hired, because then the employer also thinks that, you know, I'm going to divert my traffic and that traffic is going to come on my portal. Number two, of course, you've got to have a presence of mind. You know. Not many people know this, but when you talk in public with public, there are no scripts involved and everything has to be impromptu and on the spot. So you've got to have a good presence of mind. Talking about presence of mind, there's also a certain confidence you need to show on the screen, and that goes to screen presence, how you look on the screen, how comfortable you are with the camera. If you're shy, if you're nervous, that is clearly visible on the camera. Then comes, of course, scripting. I would strongly urge not to follow scripts. Instead, make pointers and elaborate. Elaborate those pointers. And of course you have, you need to have a little technical knowledge because a lot of cameras are involved when you're doing a television presentation. Unlike vlogging, vlogging, you have a camera, which you're holding and it's easier. It's your one-on-one talk, but then television presentation is a different ballgame together. But again, the school remains the same. Uh, the colleges are different, but the school remains the same. Nevertheless, coming back to where we started. So yes, the big break happened. One fine day, it was 2009.